Shipping And Refunds
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 1-3 day processing time.
||*Estimated Shipping Time
||7-20 Business days
||9-26 Business days
||12-36 Business days
||Please Contact Us
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
Import tax and fees are buyer's responsibility. We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.
My tracking says “It's not available in the carrier's system yet”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
If you do not receive the product within the guaranteed time(60 business days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. The product to be returned must be unused. In case of product return shipping costs belong to the sender.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of remodeus.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of remodeus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your paypal account or original method of payment, within 5 days.
If for any reason you would like to exchange your product, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.